What is your standard dispatch time?
Our standard delivery time is 14-21 days.
Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays.
How long will it take to get my order?
Our standard delivery time is 14-21 days.
Note : Actual delivery timelines might vary subject to reasons beyond our control and we will ensure that we inform you as soon we can in case of any such delays. Delivery details with a tracking link shall be provided on email as soon as your order is shipped.
What shipping carriers do you use?
We use insured shipping carrier Sequel logistics for all deliveries within India.
Is the shipping insured?
Yes. All our shipments are insured.
Will I have to pay additional shipping and taxes for my order?
Shipping within India is complimentary. Additional GST of 3% is applicable at checkout.
Can I edit my shipping address?
You can get in touch with us on firstname.lastname@example.org to edit your shipping address. Kindly note that a change in shipping address may alter the delivery date of the product.
How can I track the status of my order?
We send out an order dispatch confirmation email which has the tracking link of your order. You can click on the same to track your order and email us at email@example.com if you face any difficulties there.
What materials are used in my jewelry?
How can I find the size of the ring/bracelet?
Can I get my product personalized?
Kindly email any personalization requests to us at firstname.lastname@example.org and we will let you know on it.
Why does the product appear to be different on the website than the original piece?
We try to capture the design in its utmost essence, with true to reality colors, though sometimes the result is subject to lighting and may appear different on each screen depending on the screen resolution. Each product is unique as it is handcrafted which implies that no two pieces can be exact replicas, with a 5-10% margin on changes in weights and dimensions and therefore the overall look. We strive towards putting all our efforts to match it to the specifications provided on the website and do not compromise on quality at any point.
How do I take care of my jewelry?
I see a different price than what I saw earlier for a design, why is that?
We update our prices if there is a noticeable hike in the prevalent gold rates or other precious materials used in the design, this would be the only reason for the hike you see.
Do you have any stores or stockists? I would like to see the product before buying it.
We are an online only brand and do not have any stores or stockists. We can help you with additional pictures and/or schedule a video call if that helps you understand the product better. You can reach out to us at email@example.com with your request and we will happily assist you.
What is the authenticity and quality of the gemstones used in your designs?
All the gemstones we use are natural and responsibly sourced. They may have, indentations, inclusions or other slight imperfections which are the identity and beauty of naturally occurring gemstones. To know more, you can get in touch with us on +918866186000 or write to us on firstname.lastname@example.org.
Do I need to create an account to place an order?
No, you don’t need to create an account to place an order. You can checkout as a guest, but we will need you to fill in your email address at checkout and phone number during checkout for communication related to order fulfilment and logistics.
How do I reset my password?
You can click on forgot password, to receive a password reset link on your registered email ID.
Do you take customization orders?
All MOI products are mindfully designed and curated to easily become a part of your wardrobe. As of now we do not take any customization or personalization requests. You can get in touch with us on +91 88661 86000 or e-mail us at email@example.com and we will review your request and get back to you.
Is your jewelry certified?
Your order package will include a duly signed product specification sheet. We stamp all our products and will honor our commitment in case of any manufacturing defects.
How do I find my correct size?
We have laid out a simple and well illustrated size guide here which should help you ascertain your ring size or bracelet size. We would recommend you reach out to us on whatsapp or call if you need any assistance in finding your size, before placing an order.
What if the ring/bracelet size I ordered does not fit me?
We recommend you follow the well illustrated steps laid out in our size guide here to ascertain your ring size or bracelet size before placing an order.
In the case, where the size provided by you while placing an order, turns out to not fit you, we should be able to work it out for you. Additional costs may apply.
We would recommend you reach out to us on whatsapp or call if you need any assistance in finding your size, before placing an order.
Which is your recommended method to submit my ring size?
We would recommend method 1 from the sizing guide. The image of a ring neatly placed on a ruler is the clearest way for us to ascertain ring size.
What if I receive a damaged piece?
Ouch! That's sad!
In the event of any defects or damages, please email us at firstname.lastname@example.org within 24 hours of receiving your product along with photographs of the product highlighting the issue. Our team will respond back right away to remedy the situation and a replacement order of the same design shall be placed. We shall then arrange a pickup for the damaged product to be sent to us. It has to be in its original condition and secure packaging.
I broke/damaged my jewelry while using, can you help?
In the event of any defects or damages caused by use or natural wear and tear, please email us at email@example.com along with photographs of the product highlighting the issue. Our team will respond back soon, to help remedy the situation and we will offer our assistance in getting the best for you!
Additional charges may apply.
Can all the rings be resized?
Every ring is made on order and we have a standard procedure that we follow to confirm the ring size which allows us to get an accurate size most of the times. We shall follow the provided measurement for crafting the ring. In case you need a size adjustment, a new piece will have to be crafted and sent to you, an additional token amount shall be applicable.
REFUNDS & EXCHANGES
What is your returns and refund policy?
If you are unhappy with your online purchase at MOI, we will arrange to take the product back and organize for a partial refund, which shall be 85% of your total invoice value. Please be aware that we will deduct 15% on the invoice value in lieu of handling, insurance and luxury logistics costs incurred. To be eligible, you will need to write to us at firstname.lastname@example.org within 24 hours of receipt of the product about your decision to return and images attached if relevant to your case.
Once we respond to your query, we will arrange for a pickup of the product. It has to be in its original condition and secure packaging. Once we receive the product, our team will inspect the same and if it meets all return guidelines and is found in its original condition, we shall initiate a full refund.
Should the returned product not meet the above return guidelines, we have the right to deny a return request.
Read more about our returns and exchange policy here.
Kindly write to us at email@example.com and we will assist you through the return process.
We have a right to refuse excessive or unreasonable return requests.
Can I exchange my product?
Products can be exchanged at 70% of the invoice value for a period of 1 year from the date of purchase. Kindly contact us at firstname.lastname@example.org and we shall review your request.